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Genesys Cloud CX: Developer Certification Sample Questions (Q34-Q39):

NEW QUESTION # 34
You can add a new Prompt using API endpoints.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.

NEW QUESTION # 35
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

A. The Phone number is being used by a different user.
B. The user is not assigned the appropriate role.
C. The user's phone is unplugged.
D. The user may have deleted the icon.

Answer: B

Explanation:
In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user's role, the phone call icon will not appear in the interface.

NEW QUESTION # 36
A number plan determines how many and which digits are necessary for call routing.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, a number plan defines the structure of dialed numbers, including how many digits are expected and which patterns should be matched to properly route calls. This ensures consistent and accurate call handling across the system.

NEW QUESTION # 37
Genesys Cloud CX combines the routing information from all sites into a/an ______________.

A. Trunk
B. Outbound call
C. Edge
D. Number plan

Answer: D

Explanation:
Genesys Cloud CX uses aNumber planto consolidate and interpret routing information from all sites. This plan defines how dialed numbers are handled and routed across the system, ensuring consistent and efficient call processing.

NEW QUESTION # 38
Error 400 by Notification service means the channel has been idle for 24 hours.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, a notification channel remains active for 24 hours. If the channel is not renewed within this period, attempts to use it will result in a 400 error. To maintain an active channel beyond 24 hours, you must resubscribe to the topics before the channel expires. This can be achieved by sending aPOSTrequest to
/api/v2/notifications/channels/{channelId}/subscriptionswith an empty array as the body, effectively extending the channel's validity for another 24 hours. Implementing a recurring task to perform this resubscription every 23 hours is recommended to ensure continuous operation.

NEW QUESTION # 39
......

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TestKingFree Genesys GCX-GCD Exam Questions Formats

2025 First-grade GCX-GCD Reliable Test Preparation Help You Pass GCX-GCD Easily

Genesys Cloud CX: Developer Certification Sample Questions (Q34-Q39):

Genesys GCX-GCD Practice Test - Quick Tips To Pass (2025)

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