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Genesys GCP-GCX certification exam is a valuable credential for professionals in the field of customer experience management. It demonstrates the candidate's expertise in Genesys Cloud CX and their ability to design, implement, and manage customer experience solutions. By passing GCP-GCX exam, professionals can differentiate themselves in the job market and enhance their career opportunities.

The GCP-GCX exam is divided into multiple sections, each of which focuses on a specific area of the Genesys Cloud CX platform. GCP-GCX Exam covers topics such as the Genesys Cloud CX architecture, routing strategies, reporting and analytics, workforce management, and integrations. Candidates will be tested on their ability to configure and manage different components of the platform, troubleshoot issues, and optimize the performance of the Genesys Cloud CX environment.

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Genesys GCP-GCX Certification Exam is ideal for professionals who work with Genesys Cloud CX, such as system administrators, technical support engineers, and consultants. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is designed to help professionals validate their skills and knowledge in Genesys Cloud CX and gain recognition for their expertise. Genesys Cloud CX Certified Professional - Consolidated Exam certification program is also ideal for professionals who are looking to enhance their career prospects and take on new challenges in their field.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q134-Q139):

NEW QUESTION # 134
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

A. Agent Quality Details Report
B. Agent Login-Logout Details Report
C. Agent Metrics Report
D. Agent Metrics Export Report

Answer: D

NEW QUESTION # 135
_________ binds the numbering plan with the trunk.

A. Edge Group
B. Edge
C. Outbound route
D. Inbound route

Answer: C

Explanation:
Outbound route is what binds the numbering plan with the trunk in Genesys Cloud CX Telephony Admin menu. An outbound route is a logical connection that allows voice communication from Genesys Cloud CX to an external system or network using a trunk. An outbound route can have various options configured to define its behavior and performance, such as:
Numbering plan
Trunk
Classification
Priority
An outbound route binds the numbering plan with the trunk by specifying which numbering plan and which trunk to use for outgoing calls based on the classification of the destination number. An outbound route can also specify the priority of the trunk to use when multiple trunks are available for the same classification. Reference: https://help.mypurecloud.com/glossary/outbound-route/ https://help.mypurecloud.com/articles/add-an-outbound-route/

NEW QUESTION # 136
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

A. Automatic Call Distribution
B. Architect
C. Emergency Groups
D. Scheduling

Answer: A

Explanation:
Explanation
Automatic Call Distribution (ACD) is the feature that routes interactions based on an algorithm that determines the best available agent for the interaction. ACD is a system that distributes incoming calls (or other types of interactions) to agents or queues based on various criteria, such as agent skills, availability, priority, etc. ACD uses an algorithm that evaluates these criteria and assigns each interaction to the most appropriate agent or queue. References:
https://help.mypurecloud.com/glossary/automatic-call-distribution-acd/
https://help.mypurecloud.com/articles/about-acd/

NEW QUESTION # 137
Which protocol is used to transport digitized audio?

A. TCP
B. TLS
C. SIP over UDP
D. RTP over UDP

Answer: D

NEW QUESTION # 138
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

A. True
B. False

Answer: A

Explanation:
Reference:
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected. Phone redundancy is a feature that allows phones to register with multiple Edges for backup purposes. Call survivability is a feature that allows phones to maintain active calls even when they lose connection with their primary Edge. These features ensure that calls are not dropped or interrupted due to network failures or maintenance activities. Reference: https://help.mypurecloud.com/articles/about-phone-redundancy/ https://help.mypurecloud.com/articles/about-call-survivability/

NEW QUESTION # 139
......

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Test GCP-GCX Passing Score & Exam GCP-GCX Quiz

100% Pass 2025 Genesys GCP-GCX: Useful Test Genesys Cloud CX Certified Professional - Consolidated Exam Passing Score

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q134-Q139):

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