SIAMP Certification Practice | Test SIAMP Study Guide

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EXIN SIAMP Exam Syllabus Topics:

Topic	Details
Topic 1	Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.
Topic 2	SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.
Topic 3	Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.
Topic 4	Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.
Topic 5	Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.

EXIN SIAM Professional Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
rhe corporate strategy of ZYX contains these objectives
*Ensure delivery against contracts
Invest in and train all ZYX staff
Control staff costs
Reduce operating costs
Be ready to adapt to change
Fhe ZYX SIAM strategy including the outline business case and outline SIAM model, has been created by the ZYXH CIO It will be considered for approval at the next neetmg of the ZYX Board of Directors in one week.
rhe strategy proposes that:
SIAMRUS is the external service integrator
ZYXS. ZYXD and the development team from ZYXUK will form a new internal service provider, led by the current ZYXS IT Director The ZYXS IT Director will continue to report to the ZYXH CFO in the new structure The ZYXS IT Director has e mailed a formal complaint directly to the CEO about this strategy She believes that a hybnd service integrator structure, using capabilities from both SIAMRUS and ZYXS, would be a better option for ZYX What should ZYXS do to get the ZYXS IT Director to buy into the SIAM strategy?

A. Ask the ZYXH CFO and ZYXH CIO to meet with the ZYXS IT Director to understand her concerns
B. Carry out an awareness campaign to brief all staff in ZYXS ZYXD, and ZYXUK
C. Remind the ZYXS IT Director that the ZYX Board of Directors will make the final decision on the SIAM strategy
D. Resend copies of the outline business case and the outline SIAM model to the ZYXS IT Director

Answer: A

Explanation:
Introduction:
* Addressing the concerns of the ZYXS IT Director is crucial for gaining buy-in and ensuring the successful implementation of the SIAM strategy.
Analyzing the Options:
* Option A:
* Involves a direct meeting with the ZYXH CFO and ZYXH CIO to understand and address the IT Director's concerns.
* This approach fosters open communication and helps in addressing any valid concerns or objections.

NEW QUESTION # 39
What is unlikely to be included in the outline business case for NEWGEN?

A. Proposed future services
B. Measurements of benefits
C. Procedures from internal providers
D. Boundanes of responsibilities

Answer: C

Explanation:
* Outline Business Case Components:
* An outline business case typically includes the boundaries of responsibilities, measurements of benefits, and proposed future services.
* The business case should provide a clear justification for the initiative, detailing expected benefits, costs, risks, and impact on the organization.
* Boundaries of Responsibilities:
* This section defines who is responsible for what aspects of the project, ensuring clear accountability and delineation of duties.
* Measurements of Benefits:
* This part outlines how the success of the project will be measured, detailing the specific benefits that the project aims to achieve and how these benefits will be quantified.
* Proposed Future Services:
* This section describes the new or improved services that will be offered as a result of the project, giving stakeholders an understanding of what to expect.
* Procedures from Internal Providers:
* Procedures from internal providers typically relate to operational details and specific processes rather than the strategic or high-level overview provided in a business case.
* The focus in the business case is on the what and why, rather than the detailed how, which is more relevant in procedural documentation.
References:
* SIAM Professional Body of Knowledge (BoK), Chapter on Business Case Development
* ITIL 4: Direct, Plan and Improve (DPI), Section on Business Cases

NEW QUESTION # 40
ZYX has appointed SIAMRUS and the service management staff from ZYXS as a hybrid service integrator They will use the SIAM model from SIAMRUS The IT staff from ZYXS and ZYXUK will form a new internal service provider. ZYXSAPP. ZYXSAPP will provide the services for application development and application support ZYXH will provide the retained capabilities The contract with OUTSCO will not bo renewed ZYX wants to start planning the implementation of the SIAM model What should SIAMRUS do that would most support ZYX?

A. Review the exit management requirements in the contract with OUTSCO
B. Take on the accountability for deciding on the implementation approach
C. Start the activities to transition ZYXSAPP into the SIAM model
D. Lead the commercial discussions with new and legacy providers

Answer: A

Explanation:
Understanding the Scenario:
* SIAMRUS and service management staff from ZYXS appointed as hybrid service integrator.
* IT staff from ZYXS and ZYXUK forming new internal service provider, ZYXSAPP.
* OUTSCO's contract will not be renewed, and ZYX is starting SIAM model implementation planning.
Analyzing the Options:
* Option A:Leading commercial discussions could be part of the process but is secondary to contract exit management.
* Option C:Transitioning ZYXSAPP is important but not the immediate priority.
* Option D:SIAMRUS taking on accountability for the implementation approach should be a collaborative decision.
Selecting the Optimal Approach:
* Option B:Reviewing exit management requirements in the OUTSCO contract is critical to ensure a smooth transition without legal or operational complications.
Justification:
* Proper exit management ensures continuity and mitigates risks associated with transitioning from OUTSCO.
* Aligns with best practices in contract management and SIAM for managing service provider transitions effectively.

NEW QUESTION # 41
ZYX has decided to use an external service integrator SIAMRUS has recommended that the SIAM transition project board has senior user representatives from both the ZYX retained capabilities and the service provider organizations. ZYXS will be an internal service provider.
What activity should ZYXS be responsible for in the senior user role?

A. Ensure that the transition project meets the expected benefits
B. Provide input into the acceptance criteria for toolsets
C. Represent the users from all ZYX companies on the project board
D. Highlight resource gaps within the project that need resolution

Answer: C

Explanation:
Role of Senior User Representatives: The senior user role on the project board is crucial for ensuring that the needs and perspectives of end-users are adequately represented during the transition.
ZYXS as Internal Service Provider: As an internal service provider, ZYXS has a comprehensive understanding of the user requirements and operational contexts within ZYX companies.
User Representation: ZYXS is best positioned to represent the users from all ZYX companies due to their internal role and existing relationships with the user base. This ensures that user needs are considered in decision-making processes.
Expected Benefits and Resource Gaps: While ensuring the project meets expected benefits and highlighting resource gaps are important, these are typically responsibilities shared across the project board and not specifically tied to the senior user role.
Toolset Acceptance Criteria: Providing input into toolset acceptance criteria is a specific task, but it does not encompass the broader responsibility of user representation.
Conclusion: Representing the users from all ZYX companies on the project board ensures that the transition project aligns with user needs and expectations, promoting successful implementation and user satisfaction.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Roles and Responsibilities SIAM Professional Body of Knowledge (BoK), Governance and Senior User Roles Sections

NEW QUESTION # 42
Project NEWGEN is in the Implementation stage. OUTSCO and ZYXD are service providers. ZYXD is still managed by ZYXS.
Services provided by OUTSCO and ZYXD are not performing as expected due to poor conformance with expected processes and behaviors.
What are the most important activities to resolve performance issues?

A. Apply service level credits if performance does not improve
. Deliver a SIAM management oversight capability to control the delivery of the OUTSCO and ZYXD
B. Ensure OUTSCO and ZYXD executives have committed to alion to this approach
C. Implement direct subcontractor reporting to minimize impact on other suppliers
- Implement quick fixes to resolve transitional issues and move on to important things
D. - Assess the communication provided by the SIAM staff and the status of the training roll out of OUTSCO and ZYXD - Monitor the alignment of providers' incentives
. Assign corrective actions to OUTSCO and ZYXD and measure the trend of performance improvements.

Answer: D

Explanation:
Understanding the Scenario:
* OUTSCO and ZYXD services are not performing as expected due to poor conformance with expected processes and behaviors.
* Project NEWGEN is in the implementation stage with ZYXS managing ZYXD.
Analyzing the Options:
* Option B:Applying service level credits may not address the root cause and only penalize the providers.
* Option C:Implementing direct subcontractor reporting and quick fixes might not solve the underlying issues and could lead to further problems.
* Option D:Ensuring executive commitment is important but may not address operational issues directly.
Selecting the Optimal Approach:
* Option A:Assessing communication and training status helps identify gaps in understanding and execution. Monitoring incentives ensures alignment with desired outcomes. Assigning corrective actions and measuring performance improvements provides a structured approach to resolving issues.
Justification:
* This comprehensive approach ensures that the root causes of performance issues are identified and addressed, promoting long-term improvements.
* Aligns with ITIL and SIAM principles of continuous improvement and effective stakeholder communication.

NEW QUESTION # 43
......

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SIAMP Certification Practice | Test SIAMP Study Guide

Test SIAMP Study Guide - Certification SIAMP Dumps

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EXIN SIAM Professional Exam Sample Questions (Q38-Q43):

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